Corporate Social Responsibility suggests that a company should be responsible for its activities in society in the form of social, legal and environmental aspects. This modern line includes three key features: obtaining sustainable returns at the same time, reducing the environmental footprint (planet) and balancing these objectives with the people involved, from the workers to the society in general.
What is CSR?
CSR, also called Corporate Social Responsibility, is a set of ethics and duties that commits any company to observe its impact on society and evaluate its responsibilities to both society and shareholders. In restaurants, CSR depends on the legal and functional duties that they must perform for the benefit of society.
According to an investigation:
Corporate social responsibility can be defined as: “The conduct of an organization that makes it profitable, legal and useful for society (Carrol 1983)”.
CSR for a restaurant:
The restaurant industry is one of the fastest emerging service sectors in the world. This industry employs unskilled, semi-skilled, and skilled individuals with different designations. It also allows building and enhancing personal skills by providing training to workers. In this way, they can create a perfect and friendly atmosphere and serve the community.
In the restaurant industry, CSR is still a new idea; There are many multinational food chains that are involved in CSR-related activities. Many economic and social benefits can be found when developing a CSR policy within a hotel. The restaurant industry has taken several voluntary actions to get involved in the development of society and the owners. This initiative represents the dedication of the restaurant’s staff and owner towards sustainable growth. You can also enter different programs like quality programs, environmental improvement initiatives, benchmarking, etc. to play a vital role towards the welfare of society.
There are many problems for a restaurant like waste, labor disputes (equal pay, women’s rights and unions), energy consumption. Although restaurants are taking initiatives to intensify their corporate social responsibility efforts, they are still lagging behind other businesses.
The restaurant industry may have to focus on following things if it has to make policy regarding CSR:
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Waste management
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Water consumption
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Use of energy
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Employment opportunities
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Training for workers
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Environment friendly activities, etc.
Some benefits of developing CSR policies are:
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Improves the reputation and brand image of a restaurant by ensuring that it follows legal and social behaviors.
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It helps restaurants improve customer relationships, as CSR fosters innovation and helps make products that are beneficial to all of society.
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It clarifies the business objective and provides holistic data to restaurant owners, helping to create long-term relationships between staff and owners.
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It promotes labor rights, so staff can feel safe and perform well.
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It also helps to keep the environment clean and friendly, which creates a good image of a restaurant for its customers.
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He works for the welfare of society and increases the profits of restaurants.
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Help a restaurant comply with legal, ethical and social duties.
The concept of CSR is new to restaurant owners and it is not that easy to understand. You need research to know the best practices that can be executed in restaurants, so that they can comply with the requirements of the CSR policy.