So your cat tree came with a warranty, but what does it cover? The dog chewed on one of his cat tree scratching posts, is this covered under warranty? His partner sat on one of the shelves or hangers and it broke into several pieces, can you replace that shelf under warranty?
It pays to ask about a warranty before purchasing a product. By asking exactly what a warranty covers prior to purchase, you set your expectations accordingly. Most manufacturers offer a warranty with their cat furniture, however, not all warranties are created equal.
Some manufacturers’ warranties are strictly for a defect in product or workmanship. The defective product could be, for example, that the base of the cat tree is not flat and wobbles when the kitten jumps on it. That would be covered under the warranty as a defective part and would be replaced and shipped to you at no additional cost. If, for example, your dog chews on one of the scratching posts, this is not a defect in workmanship or parts, so it’s a shame for your pooch, it’s not covered under warranty! Most warranties that are specific to defective products end when you accept the product. When you open the box and assemble your cat tree and see a defective part, you should tell the store you bought it from immediately so they can replace the part.
In another example, your husband/wife sat on one of the perches and it breaks into several pieces, since cat furniture is not made for humans, there is no cat furniture manufacturer in the world that covers this damage under warranty.
In our last article we talked about Pussicat Premium cat furniture and what materials are used in the manufacturing process. Today let’s talk a little about the Pussicat guarantee. We have already discussed how Pussicat Premium Cat Furniture allows you to build your ideal cat tree by selecting individual components and also offers a wide range of standard trees. If budget is an issue, you can start small and add components later. You can choose your color preference and even select a two-tone combination. Pussicat is made in the USA. Pussicat offers an extra large base for those heavy cats and will build the base of the tree according to the type of flooring (wood, tile, carpet) the tree will stand on.
Pussicat products come with an unconditional 2 year factory direct warranty, including on their scratching posts. The only component that your feline friend(s) will ultimately use is the scratching post. Pussicat have been making cat trees for three decades and have never had to replace any of their scratching posts! We couldn’t find any other cat tree manufacturer with a guarantee that even comes close to Pussicat. An unconditional guarantee is exactly what “unconditional” says, it doesn’t get much better than that!